FAQ's
Your membership is free! Take advantage of this once-in-a-lifetime opportunity!
Is there a minimum order?
No! There is no minimum order with your membership...in fact, we're one of the few wholesale companies that doesn't have a service charge on small orders or force you to buy in bulk. You can order as little as one product at a time.
How are products shipped?
Products are shipped via UPS,Fedex,DHL, USPS, or by the carrier of your choice. We ship out within 48 hours. Shipping times average 1-5 days from the day you place your order.
How much does shipping cost?
There is a minimum shipping charge of $15.00 per order, and it’s graduated per the cost of the pieces being sent. International shipping costs are $53.00, and sent in most cases using USPS Global. This includes handling the residential delivery surcharge and fuel surcharges. In most cases, our shipping rates are much lower than what you could get by taking the item to a UPS shipping center, because we get commercial rates and volume discounts.
Do you drop-ship?
Yes! We will ship directly to your customer and put your business name or web address on the packing slip. The packing slip and address label will say "Customer Service" with our PO Box address on it (this way your customer can make returns to us without knowing who we are while at the same time saving you the cost of shipping back to us). No pricing information is listed on the packing slip. There is no additional charge for drop-shipping. You pay just the normal shipping charges.
How do I know how much to charge my customers for shipping?
We provide shipping charts on our website which you can use for your customers. There are also shipping tables on the order forms in our catalogs so that your customers will know how much to add for their shipping. We have set up the shipping chart so that the shipping charges to your customer are reasonable, but in almost every case will more than cover the amount we charge you.
How do I get images of your products?
It's easy and free - just download them from your wishlist! Or, as an alternative you can request an Image Data CD if you prefer. Very soon you will be able to download any information directly from your account area.
Do you provide online tracking numbers?
Yes, all of your UPS orders can be tracked online from our Member's Only website.
If I sell through online auctions, how do I know you won't run out of stock?
You can check the our website for stock status information before starting your auction.
How do you handle returns/refunds/exchanges?
rareposters.com Is Not Responsible For Damages That May Occur During Shipping Or Damages that Have Occurred While In Your Possession, Either Intentional Or Incidental.
In The Event That You Receive An Item From Us That Has Been Damaged in Shipment, the best thing to do is refuse the shipment. In the event that you accept the package and discover the damage afterwards, please call us at 718-788-0791 so we can issue a claim.
You can return the item to us for a replacement with-in 5 days of time of receipt of item. Again, To Obtain A Replacement, Call or E-Mail Us & Let Us Know What The Problem Is. We Will Work With You In Any Way Possible To Resolve The Problem. If It Is Necessary, We Will Replace Your Item.
RETURNED ITEMS
The Item Must Be Packaged So As To Reduce The Likelihood Of Damage During Shipping And May Not Be Physically Damage In Any Way Other Than Noted In Initial Complaint. You Must Insure The Article With The Total Amount As Indicated On Your Original Invoice.
** rareposters.com reserves The Right To Investigate All Replacement Claims and Expects Full Co-operation By The Returning Party Through-Out The Replacement Process.
We adhere to the following refund policy:
No goods may be returned without prior authorization.
No refunds-Exchanges. Store credit only.
There is a 20% restocking fee for authorized return and 50% fee for unauthorized returns.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return, we are happy to work with you to make the returns process as smooth as possible.
* Please read: Shipping charges are not refundable Payment
How do I place an order?
- Place your order directly from our website
- Mail us your order
- Fax your order form to our fax:718-788-1491
- Phone your order in to our office toll-free at 1800-378-8899 or 718-788-0791
We accept Visa, MasterCard, American Express, Discover, PayPal, check or money order.
How long does it take to receive an order?
We process and ship orders within 1-2 business days via UPS, USPS, Fedex, DHL, or the carrier of your choice. Orders typically arrive within 1-5 days.
Is this available outside of the United States?
Yes Absolutely. We only ship virtually anywhere in the world from our facility in New York City.We speak over 7 languages and have clients all but one continent.
How long have you been in business? How do I know I can trust you?
Smart question! We've been in business since May 1989 – over 15 years now. We do business with the largest e-tailors online and have business relationships worldwide. We are in the D&B and referrals can be supplied upon request
What if I have more questions?
Contact us! We're more than happy to talk with prospective business partners and it's in our interest to help you succeed. You can reach us by toll-free phone at 1-800-378-8899(USA and Canada) or 718-788-0791 or email us at: sales@rareposters.com
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Signup today
How to apply to purchase our items wholesale:
After signing up for an account,or logging in, Submit an application from the "my account" page.
We will review your application and decide if you would fit well in our program. If you are accepted, we will e-mail you with the information needed to access our members only site to take advantage of our resources.
You will then have the option of purchasing a wholesale startup kit (the price of which is refundable), catalogs, and more to help you on your way. Sell our items at: on-line, retail stores, and more.
Have more questions on our program? Then please visit our Wholesale Frequently Asked Questions page.
SHIPPING: Wholesale customers using a wholesale discount code must pay actual shipping charges for items (except for orders that only include "free shipping" items, when shipping would be free to all U.S. addresses).
Need more information about wholesale prints?
How to apply to purchase our items wholesale:
Visit www.artwiseonline.com
After signing up for an account,or logging in, Submit an application from the "my account" page.
We will review your application and decide if you would fit well in our program. If you are accepted, we will e-mail you with the information needed to access our members only site to take advantage of our resources.
You will then have the option of purchasing a wholesale startup kit (the price of which is refundable), catalogs, and more to help you on your way. Sell our items at: on-line, retail stores, and more.
SHIPPING: Wholesale customers using a wholesale discount code must pay actual shipping charges for items (except for orders that only include "free shipping" items, when shipping would be free to all U.S. addresses).
Is membership free?
